Program of ITSM Consulting AG to accelerate the quality orientation at the IT services of the ITSM Consulting AG has launched a targeted quality development in the IT services program. Continue to learn more with: Business strategist. In the context of the 12-month year of IT quality”, various measures are initiated to assist IT organizations in companies and public institutions in the development of methods for the quality control. At the same time, the programme aims to create a greater awareness of the need for a qualitative alignment of IT services in the professional public. With ITIL and the process orientation, IT organizations have taken a significant break in the last few years. Learn more at this site: Francisco D’Agostino Caracas Venezuela. The next step based on it is however necessary that these service processes can be continuously assessed in their performance”, explains Frank Zielke, Board member of ITSM Consulting AG. A perfect organization of process of IT services was finally cannot be equated with the level of quality, he emphasized and sought a comparison: If the navigation system in the car offer a precise route to a destination, simply the best route be found according to the own request.
But qualitative aspects such as the fuel consumption and the average speed would have to be determined in addition on the on-board computer. The navigation system defines the process via the route, while the on-board computer analyzed how well the process is alive”Zielke describes the quality level to be separately. Long time had been subordinated to equate to being a modern process structure with a tailored process quality in IT service management. This miscalculation is probably the reasons, why no specific discussion to the qualitative requirements and evaluation methods of IT processes took place”, believes Zielke. Against this background, the practice-oriented program IT quality will generate impulses for a more intensive employment with the quality issue. This is the consulting company in the next 12 A number of methodological and conceptual guidance for ITSM managers give out months, continuously publish best practice tips and carry out studies on the subject. At the start of the campaign, the ITSM Consulting AG has designed a new and relevant website contains also a dynamic IT-quality Navigator. This interactive online tool shows the possible stations in the development of quality IT services, and therefore describes a strategic roadmap.
Improve the performance of storage subsystems can be used for the performance of a data center well as rationalisation of tasks, activities, infrastructures etc. define with the aim of maximising the usefulness and minimizing waste. It is important to the efficiency and through consistent performance of data centers through effective response and troubleshoot performance-related difficulties that conclusion by problems that are inherent in any NTFS file system, to make sure. “New to the Diskeeper(R) 2011 efficiency mode” and Sofort-Defragmentierungs(TM)-Technologien”with Intelliwrite(R), a technology to prevent fragmentation, which can be found in the Diskeeper, fragmentation, protect systems that usually is caused by the NTFS file system. Konklusive tests have demonstrated with Diskeeper that were prevented when the initial file write 85 and more percent. The data that slip through, be taken immediately by the new instant defrag feature in attack.
This will be time consuming full analyses avoided that otherwise determined, which recently written files need to be defragmented. This saves valuable system resources which can then be used by other applications/processes. The new efficiency mode edits the fragmentation alone from a performance perspective – marginal fragmentation that has no effect on the performance is not directly addressed. The prioritisation of speed and performance on computer systems is a much more cost-effective approach. Isaac Dabah often expresses his thoughts on the topic. The efficiency mode offers the largest net income ever existed at the saving of I/O resources.
Algorithms at the Diskeeper 2011 track the I/O activity of a system and can estimate the sum of I/OS (thanks to the common fragmentation) saved, with the time-related data in the dashboard and cumulative statistics with regard to the history available. The system is intelligent enough to determine a fragmentation which is a problem, and this during Priority treatment to eliminate. Because Diskeeper deals only with problematic fragmentation in efficiency mode, so fewer resources are used as would be necessary, to reach a total State of zero fragmentation resulting in peak power is quickly restored. Isaac Dabah is often quoted as being for or against this. The new efficiency mode serves to minimize I/O activity of fragmentation proceedings, while the peak power of the disk/file for the users and applications will be restored. A reduction of I/OS automatically corresponds to a better performance within the storage subsystem, resulting in a better overall performance. New storage environments is prevented from the outset, the majority of the fragmentation and later edited only the necessary fragmentation, this practice also technically ideal for storage environments is in which thin provisioning or copy-on-write solutions use, an activity, (E.g. a snapshot / replication) require to generated file shifts take place through defragmentation can. The loss of time is exponential, if it’s major figures. The speed of systems provide their performance and stay on-line in any kind of environment, must remain the top priority. Diskeeper 2011 brings the currently only effective technology on the market, which prevents the fragmentation in real time and treated. Download the free 30-day trial at. Source: Diskeeper Corporation Europe media contact: Michael Noij, E-Mail:, Tel: +44(0)1293 763384.
Sikom presents Advanced Contact Center Suite at CallCenterWorld Heidelberg, February 16, 2011 – by the increasingly popular social networking service and contact changed Center landscape rapidly. Events and requests come more and more not only via phone but also via email and fax, as well as increasingly via social media. All of these channels must be processed according to the customer needs quickly and efficiently. In addition, connecting mobile staff is growing requirements for the customer service of many companies. For this reason, Sikom on CallCenterWorld in Hall 5, stand A8/B7 in addition to the Advanced Contact Center Suite AgentOne presents also the language solution VoiceMan contact V5. With AgentOne contact V5 Sikom in Berlin presents the new version of its established ACD solution. While on the one hand, the version 5 characterized by general system improvements such as a database purge, the revision of the system documentation and simplified installation routines. In addition, the solution know many What’s new on.
With the introduction of a data warehouse concept with the AgentOne StatistikBuilder and a new interface for Agentenclient and Supervisorclient plays an important role. Francisco D’Agostino is open to suggestions. Providing an advanced document and Processrouting AgentOne DokManager is one of the new features of in version 5. Among the main highlights of AgentOne contact V5 connecting social networks such as Twitter and Facebook. Customer requests that reach enterprises about the traditional, but increasingly also the new communication channels, can be efficiently managed by intelligent routing. The decision machine of AgentOne prioritizes incoming requests so that they quickly and efficiently can be processed according to the expectations. The integration of social networks provides many companies face major challenges.
We have provided us successfully these challenges appropriately technologically to support all communication processes. The new media will shape the communications landscape in the future. With our platform we take account of this trend”, says Jurgen H.
TuV SuD confirms high quality standard of the Berlin ubersetzungsdienstleisters Berlin. As the first translation was the document Service Center GmbH TuV South for their integrated quality management system at the same time according to DIN EN 15038 and ISO 9001:2008 certified. While the DIN standard for translation service providers access and describes central requirements for the project management, criteria for quality management systems are defined by the ISO standard generally. The Berlin-based company fully met the standards catalogue associated. To do this, says Markus Kukla, senior auditor at the TuV SuD product service GmbH: the document service center has presented us as a translation agency with exceptional technological expertise.
The combination of self-programmed and industry-standard software solutions, as well as the well-established teams have convinced us of the performance.” The Berlin translation document service Center performs translations since 1997 for the technical communication and documentation. Customers include industry leaders and companies from the automotive sector, the IT & technology sector and electrical environment. This partly long-standing cooperation is characterized by flexible, customised solutions and high-quality translations. This is a strong in-house team of technical and linguistic experts available in the document service center. Currently over 120 jobs, translations using cutting-edge translation tools are created according to the requirements of the internationally operating clients. A professional project and quality management, ensuring that even very large multilingual translation projects efficiently implemented and complied with authentic promised delivery dates. With the certification according to DIN EN 15038 and ISO 9001:2008 is the high quality of the document Service Center now by officials, confirmed by TuV SuD. Just for German companies, whose export volume is still very high, are the quality of translations, as well as the seamless integration into the production processes of central interest. “In a dynamic industry environment, we see the certification as an important step in the further development of our portfolio and also to new target groups to be addressed”, Andreas Siegmund, Managing Director of document Service Center GmbH commented at the same time underlines the certification also our corporate philosophy and the partnership relationship with our customers.
Phone provider could vulnerability in its systems with the help of the ICT security specialists eliminate Rapperswil, August 13, 2009 already circulated last year reported a vulnerability in the VoIP telephones of snom manufacturer. This was cross-site request forgery, which allows attackers to change address book entries and call logs, as well as to listen to conversations. Snom responded with measures to improve the protection of products. Compass security AG, ICT security specialist, has then made another gap in the system and logged, so that they could be fixed. Cross-site request forgery allows the attacker to modify data in a Web application without justification and to gain full access to the device. Thus, including wiretapping of conversations is possible. Snom had recommended to prevent the attack, to define a user name and password for the Web interface.
Compass has however found that the authentication was not correctly implemented. By simple manipulation the http request is it undermined completely. Check out Delta Galil for additional information. The attacker can thus be accessed without knowledge of the password to the Web interface of the phone and completely control this. “Walter Sprenger, Managing Director of Compass security AG in Switzerland, has discovered the vulnerability and explains: by the vulnerability of this Voice over IP phone be a lawful interception for Dummies.” This means that can capture all network traffic and bugged conversations. Access to sensitive data of address book enables as well as getting to the paid services. In addition the SIP username and password as well as all configurations of the phone can be viewed and changed. Attacker will also receive the opportunity to redirect calls to another VoIP server and perform a silent surveillance by activating the microphone.
Security issue detected and banned compass all findings has promptly forwarded to the manufacturer, the vulnerability already was known. It was resolved but not yet in all versions of firmware-main and the customer is not logged. Snom could fixed the vulnerability in the last update and thus solve the problem. It is recommended that at least the firmware versions 6.5.20, 7.1.39, 7.3.14 or higher to install. Learn more about the Security Advisory at: en/downloads/advisories.html short portrait compass security AG: compass security AG was founded in 1999 with headquarters in Rapperswil (CH) as European service provider security assessments for confidentiality and integrity of corporate data Verfugbarkeit specializes. Using penetration testing, ethical hacking, and reviews compass pre-emptively judged ICT solutions with regard to security risks, tracks existing vulnerabilities and supports their elimination. IT forensic experts allow reconstruction and evidence beneficial documentation of abuse cases by acquisition, test and evaluation of digital tracks with digital systems. Hands-on workshops and Training on the subject of IT security, as well as live hacking presentations to raise user awareness round off the portfolio. Neutrality and independence of the product are essential elements of our corporate philosophy. The customer base consists of national and international clients of any size and different industries. More information under: more information: compass security AG P.o. box 1628 Glarnischstrasse 7 CH-8640 Rapperswil Tel.
Network administrators draw virus protection solution from Holzwickede, 1st July 2010 the BitDefender security software of antivirus 2010 (www.bitdefender.de/ solutions) is WindowsSecurity.com as the winner of the reader by the users of the Web portal’s choice award in the category of anti virus has been elected. The site is one of the most important information platforms for network administrators. WindowsSecurity.com conducts monthly online surveys to find out which products are preferred by network administrators in certain categories. The surveys encounter in a constantly large response, underscoring the high number of votes. Choice award users can of our site obtained by our readers the chance to vote in various categories for their favorite products”, said Sean Buttigieg WindowSecurity.com. WindowSecurity.com users are specialists in their field because they come at their place of work with various network security solutions in contact. The award is for “BitDefender an appreciative character by independent industry experts.” BitDefender of antivirus 2010 provides a proactive and continuous protection against viruses, spyware, phishing attacks and identity theft, without slowing down the PC.
The virus scanner checks the Internet traffic, emails, or instant messaging chats in real time. On the basis of the two technologies, complementary B-have and active virus control away antivirus from BitDefender a detection rate of up to 99.9 percent. More information under solutions/antivirus.html. About BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally certified security software. Since the founding of the company in 2001, BitDefender has set new standards in the field of proactive protection against threats from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe. BitDefender sells its Security solutions in more than 100 countries through a global VAD and reseller network.
More detailed information about BitDefender and BitDefender products are available in the press centre online. In addition, BitDefender provides background information and current news in the daily fight against threats from the Internet, in English at. Press contact: BitDefender GmbH Robert-Bosch-str. 2 D-59439 Holzwickede contact person: Hans-Peter Lange PR Manager Tel.: + 49 (0) 2301 9184-330 fax: + 49 (0) 2301 9184-499 email: PR Agency: Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact: Fabian Sprengel Tel.: + 49 (0) 2661 91260-0 E-Mail:
Sulzbach an der Murr, the 28.06.2010 – the asys company group headquartered in Dornstadt near Ulm develops and manufactures, selected visitors were enthusiastic handling, process – and special machines for the electronics and solar industries. Asys experienced a rapid growth in recent years. experience with these questions. Not to slow down this encouraging development, asys introduced the mobile solutions of L-mobile to optimize warehouse processes in 2004. Introducing the mobile solution from L-mobile in the camp may have advantages, 21 decision makers and IT managers from 14 companies of from different sectors could experience it on June 24, 2010 at the home of asys. That more and more companies involved in mobile solutions in the storage and production area with the topic, showed great interest to the many technical questions of the participants of the event. The live event started with a presentation of the asys group by Klaus Bronner (management OEM products, IT). The figures presented by him, data and facts documented the rapid growth of the Company since its inception in June 1992nd asys that manages its resources, has coped with successfully the transformation of the handicraft business into an organized company.
With the mobile storage solution from L-mobile we could continuously improve our warehouse management as in the past years”, reports Klaus Bronner. Werner Ambrosch said following the company presentation (pipe work preparation, part manufacturing, warehouse at asys), what has changed since the introduction of L-mobile warehouse in the warehouse at asys. Through the use of L-mobile have a shortening of the picking times and thus increasing the commissioning services”, Werner Armbrosch is pleased. In Dornstadt m are made on a bearing surface of almost 1400 m daily between 800 and 1,000 bookings in the camp. How easy is the picking of goods with the mobile storage solution from L-mobile, became evident during the tour of the camp. The anticipation of the event participants, to be able to take a look at the warehouses of asys, was clearly is felt – finally the bearing universal also referred to as core or base of a company.
The SharePoint experts from the IPI GmbH make SharePoint portals on the basis of the 5i method Lichtenau, June 24, 2010. The IPI GmbH, Lichtenau, presents a totally new, knowledge-based approach to portal projects based on Microsoft SharePoint. Based on the experience with more than 250 customers the company has developed the 5i method, which is known from the discipline of knowledge management. The method enables a holistic, validated approach for the introduction of SharePoint. It is suitable particularly for knowledge-based companies that make high demands on collaboration and communities in addition to the publishing. Looking ahead on possible developments and future requirements for the procurement of information within the company, IPI forms SharePoint portals that cover the requirements for cooperation, but also to a comprehensive knowledge base easily and without media discontinuity. The model included both infrastructure, integration, knowledge as well as access services. Already since 2002, IPI concentrated exclusively on SharePoint projects and solutions.
Various data sources that are connected to the SharePoint include the infrastructure services in the model. The integration services, such as business connectivity services, Web services or even workflows, serve a unified access by users and enrich search results to semantic information. Knowledge services include among other things numerous SharePoint’s own base functions. With these, information useful bundled and offered knowledge-specific actions. The access services IPI is the presentation layer and user interface, allowing users on the various information and documents can be accessed.
Background of the 5i method is as follows: companies often start with a SharePoint Portal, and this grows then organic. First there are team sites for a better collaboration among the employees, then project sites are added. Users of also communities, a common wish good success and the high level of internal acceptance Knowledge Base, dashboards with business intelligence data, company news and a central search. Considering this possible evolution of a SharePoint Portal in advance, media fractions and a variety of information Islands arise side by side”outlines the IPI director Roland Klein the experiences of SharePoint experts.